INFORMATION WE COLLECT ABOUT YOU

When you interact with us via our website we collect and use information about you in the course of providing you with our products and services and with consumer support. We may collect some or all of the information which you provide such as: your name, contact details, date of birth, age, login credentials, payment details. Information about the device you use to access the Website, your Internet protocol (IP) address used to connect your device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

Collecting this information enables us to better understand the visitors who come to our Website, where they come from and what content on our Website is of interest to them. Some of the personal information we collect from you is required to enable us to fulfill our contractual duties to you or to others. For example, when buying products from us, we need to collect your financial bank details in order to be able to process your payment and we need to verify your age to comply with laws that apply to us.

HOW WE SAFEGUARD YOUR INFORMATION

We care about protecting your information. That’s why we put in place appropriate measures that are designed to prevent unauthorised access to, and misuse of, your personal information. We do this by having in place a range of appropriate technical and organisational measures, including encryption measures and disaster recovery plans.

YOUR RIGHTS

You have a number of rights in relation to your information under data protection law. In relation to certain rights, we may ask you for information to confirm your identity. This rights enables you to object to us processing your personal information. Some of them Including the following:

Right of access. You may ask us for a copy of the information we hold about you at any time, and request us to modify, update or delete such information.

Right to erasure. You have the right to request that we erase your personal information in certain circumstances. Normally, this right exists where the data is no longer necessary, you have withdrawn your consent to us using your data and/or the data has been processed unlawfully.

Right to rectification. You have the right to request that we rectify any inaccurate or incomplete personal information that we hold about you. If we have shared this personal information with third parties, we will notify them about the rectification unless this is impossible or involves disproportionate effort. You may also request details of the third parties to whom we have disclosed the inaccurate or incomplete personal information.

Right to complain. You have the right to lodge a complaint with your local supervisory authority.

How to exercise your rights. If you would like to exercise any of these rights, please contact us on via our Customer Support Email.

OUR USE OF COOKIES

Our website may use cookies to distinguish you from other users. This helps us to provide you with a better experience when you browse our website and also allows us to improve it. Most web browsers are set by default to accept all cookies. However, you may have the option to configure your web browser settings in such a way that the cookie information is displayed before storage, or to categorically reject them.

VUSE WARRANTY

At Vuse, we believe that you should have confidence in your vaping experience whichever product you choose to purchase. As a valued customer, you can benefit from a comprehensive warranty on our Vuse devices and accessories. 

All new devices and accessories come with a warranty against fault. This means that if your device or accessory stops working properly during the applicable warranty period we will replace or repair it free of charge. The applicable warranty periods are as follows: 
•    Devices: All Vuse devices, including devices included in Starter Kits and Device Kits, come with a 6 month warranty.
•    Chargers: All chargers, including USB and Portable are supplied with a 12 month warranty.
•    Atomisers: All atomisers and cartomisers are supplied with a 7 day warranty.
•    E-liquids: Unfortunately, we are not able to provide a warranty on e-liquid items due to the nature of the product.

HOW TO MAKE A CLAIM

If you need to make a claim or you think there is an issue with your device or accessory please contact our Support Team via our Email.

You will be asked to describe the fault in detail, provide order number/proof of purchase and the product batch/serial number, so please make sure you have this information to hand.
•    If the product is diagnosed as faulty, Vuse will repair or replace the product for you on a next day delivery service.
•    You may be asked to return the faulty device for investigation. Failure to return the defective device if requested may affect your claim.

SATISFACTION

We believe Vuse eCigarette devices will give you unrivalled satisfaction that lasts all day. And because we have confidence in our products, we offer a money-back guarantee if you’re not 100% satisfied.*

We’ve made it really simple to claim your money back. Please call our Vuse Support Team or send an email and they will be happy to assist you with your claim.

DELIVERY & RETURNS

Standard Delivery. We are pleased to provide standard delivery at no additional cost. We aim to dispatch your item(s) the next day the order is placed (excluding weekends and public holidays) and will aim to deliver within 2 to 5 working days provided that the order is placed before 8pm on Monday to Friday. Please be aware if you place an order on a weekend, your order will be processed the following Monday (excluding public holidays).

Express Delivery. We are pleased to provide a same day delivery service be it weekends and/or public holidays at an extra cost and will aim to deliver within 2 working days.

Delivery Duration. You can see the estimated dispatch time of your order online using your tracking information which will be provided to you by the courier used. You will receive an email confirmation once your order has been dispatched.

Damaged Deliveries. If your order arrives damaged or defective in any way then please contact us as soon as possible to arrange a return. We reserve the right to inspect the product and determine whether or not we consider the item to be defective. If we find that it is, you will receive a full refund or replacement.

Returns. You have certain legal rights to cancel and return your Vuse order within 14 working days of placing it. If you would like to cancel and return your order, please Email us and Our team will then get in touch shortly after to explain how we can replace your product or provide you with a refund.

Customer Support Email: sales@vuseofficialus.com